{"id":15639,"date":"2024-09-13T07:54:00","date_gmt":"2024-09-13T05:54:00","guid":{"rendered":"http:\/\/keptrust.org\/complaint-form\/"},"modified":"2025-01-03T09:43:48","modified_gmt":"2025-01-03T09:43:48","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/keptrust.org\/en\/complaint-form\/","title":{"rendered":"Complaint form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15639\" class=\"elementor elementor-15639 elementor-14397\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49936fd e-flex e-con-boxed e-con e-parent\" data-id=\"49936fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1a04b ce-aos-effects--active_yes data-aos_fade-up elementor-widget elementor-widget-heading\" data-id=\"fd1a04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;section_aos_effects&quot;:&quot;yes&quot;,&quot;section_aos_effects_animation&quot;:&quot;fade-up&quot;,&quot;section_aos_effects_once&quot;:false,&quot;section_aos_effects_mirror&quot;:false}\" data-aos=\"fade-up\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">About us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64f721a ce-aos-effects--active_yes data-aos_fade-up data-aos-delay_50 elementor-widget elementor-widget-rrota_heading\" data-id=\"64f721a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;section_aos_effects&quot;:&quot;yes&quot;,&quot;section_aos_effects_animation&quot;:&quot;fade-up&quot;,&quot;section_aos_effects_delay&quot;:50,&quot;section_aos_effects_once&quot;:false,&quot;section_aos_effects_mirror&quot;:false}\" data-aos=\"fade-up\" data-aos-delay=\"50\" data-widget_type=\"rrota_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rr-heading\"><h1 class=\"rr-heading--title\">Complaint form<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb5c1ae e-con-full e-flex e-con e-child\" data-id=\"eb5c1ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6136e elementor-widget__width-initial ce-aos-effects--active_yes data-aos_fade-up data-aos-delay_150 elementor-widget elementor-widget-text-editor\" data-id=\"fc6136e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;section_aos_effects&quot;:&quot;yes&quot;,&quot;section_aos_effects_animation&quot;:&quot;fade-up&quot;,&quot;section_aos_effects_delay&quot;:150,&quot;section_aos_effects_once&quot;:false,&quot;section_aos_effects_mirror&quot;:false}\" data-aos=\"fade-up\" data-aos-delay=\"150\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Complaint Handling Officer:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5240c73 e-con-full e-flex e-con e-child\" data-id=\"5240c73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58f8b91 e-con-full ce-aos-effects--active_yes data-aos_fade-up data-aos-delay_200 e-flex e-con e-child\" data-id=\"58f8b91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;section_aos_effects&quot;:&quot;yes&quot;,&quot;section_aos_effects_animation&quot;:&quot;fade-up&quot;,&quot;section_aos_effects_delay&quot;:200,&quot;section_aos_effects_once&quot;:false,&quot;section_aos_effects_mirror&quot;:false}\" data-aos=\"fade-up\" data-aos-delay=\"200\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04ccafc elementor-widget elementor-widget-image\" data-id=\"04ccafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/keptrust.org\/wp-content\/uploads\/2024\/09\/phone.svg\" class=\"attachment-large size-large wp-image-14404\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac1e473 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac1e473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+383 (0) 38 722 733<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96c4a3a e-con-full ce-aos-effects--active_yes data-aos_fade-up data-aos-delay_250 e-flex e-con e-child\" data-id=\"96c4a3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;section_aos_effects&quot;:&quot;yes&quot;,&quot;section_aos_effects_animation&quot;:&quot;fade-up&quot;,&quot;section_aos_effects_delay&quot;:250,&quot;section_aos_effects_once&quot;:false,&quot;section_aos_effects_mirror&quot;:false}\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t<div class=\"elementor-element elementor-element-858bc77 elementor-widget elementor-widget-image\" data-id=\"858bc77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"25\" height=\"24\" src=\"https:\/\/keptrust.org\/wp-content\/uploads\/2024\/09\/mail.svg\" class=\"attachment-large size-large wp-image-14401\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1e991 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9d1e991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #474d57;\"><a style=\"color: #474d57;\" href=\"mailto:ankesat@keptrust.org\">ankesat@keptrust.org<\/a><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51b69b0 e-flex e-con-boxed e-con e-parent\" data-id=\"51b69b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba0ac51 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"ba0ac51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar 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           <\/div><form method='post' enctype='multipart\/form-data'  id='gform_5'  action='\/en\/wp-json\/wp\/v2\/pages\/15639' data-formid='5' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_5' class='gform_fields top_label form_sublabel_below description_above validation_below'><li id=\"field_5_11\" class=\"gfield gfield--type-section gfield--input-type-section gsection col-12 section-title divide section loan-title field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Personal data<\/h2><\/li><li id=\"field_5_5\" class=\"gfield gfield--type-text gfield--input-type-text input-wrap gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_5'>Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_5_5' type='text' value='' class='medium'    placeholder='Name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_6\" class=\"gfield gfield--type-text gfield--input-type-text input-wrap gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_6'>Lastname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_5_6' type='text' value='' class='medium'    placeholder='Lastname' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_15\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full input-wrap gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_15'>ID number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_5_15' type='text' value='' class='medium'    placeholder='ID number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_8\" class=\"gfield gfield--type-email gfield--input-type-email input-wrap gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_8'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_5_8' type='email' value='' class='medium'   placeholder='E-mail' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_5_16\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datedropdown gfield--width-full col-6 input-wrap gf_left_half disable_date field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Date<\/label><div id='input_5_16' class='ginput_container ginput_complex gform-grid-row'><div class=\"clear-multi\"><div class='gfield_date_dropdown_day ginput_container ginput_container_date gform-grid-col' id='input_5_16_2_container'><label for='input_5_16_2' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Day<\/label><select name='input_16[]' id='input_5_16_2'   aria-required='false'  ><option value=''>Day<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><option value='13' >13<\/option><option value='14' >14<\/option><option value='15' >15<\/option><option value='16' selected='selected'>16<\/option><option value='17' >17<\/option><option value='18' >18<\/option><option value='19' >19<\/option><option value='20' >20<\/option><option value='21' >21<\/option><option value='22' >22<\/option><option value='23' >23<\/option><option value='24' >24<\/option><option value='25' >25<\/option><option value='26' >26<\/option><option value='27' >27<\/option><option value='28' >28<\/option><option value='29' >29<\/option><option value='30' >30<\/option><option value='31' >31<\/option><\/select><\/div><div class='gfield_date_dropdown_month ginput_container ginput_container_date gform-grid-col' id='input_5_16_1_container'><label for='input_5_16_1' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Month<\/label><select name='input_16[]' id='input_5_16_1'   aria-required='false'  ><option value=''>Month<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' selected='selected'>8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><\/select><\/div><div class='gfield_date_dropdown_year ginput_container ginput_container_date gform-grid-col' id='input_5_16_3_container'><label for='input_5_16_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Year<\/label><select name='input_16[]' id='input_5_16_3'   aria-required='false'  ><option value=''>Year<\/option><option value='2027' >2027<\/option><option value='2026' selected='selected'>2026<\/option><option value='2025' >2025<\/option><option value='2024' >2024<\/option><option value='2023' >2023<\/option><option value='2022' >2022<\/option><option value='2021' >2021<\/option><option value='2020' >2020<\/option><option value='2019' >2019<\/option><option value='2018' >2018<\/option><option value='2017' >2017<\/option><option value='2016' >2016<\/option><option value='2015' >2015<\/option><option value='2014' >2014<\/option><option value='2013' >2013<\/option><option value='2012' >2012<\/option><option value='2011' >2011<\/option><option value='2010' >2010<\/option><option value='2009' >2009<\/option><option value='2008' >2008<\/option><option value='2007' >2007<\/option><option value='2006' >2006<\/option><option value='2005' >2005<\/option><option value='2004' >2004<\/option><option value='2003' >2003<\/option><option value='2002' >2002<\/option><option value='2001' >2001<\/option><option value='2000' >2000<\/option><option value='1999' >1999<\/option><option value='1998' >1998<\/option><option value='1997' >1997<\/option><option value='1996' >1996<\/option><option value='1995' >1995<\/option><option value='1994' >1994<\/option><option value='1993' >1993<\/option><option value='1992' >1992<\/option><option value='1991' >1991<\/option><option value='1990' >1990<\/option><option value='1989' >1989<\/option><option value='1988' >1988<\/option><option value='1987' >1987<\/option><option value='1986' >1986<\/option><option value='1985' >1985<\/option><option value='1984' >1984<\/option><option value='1983' >1983<\/option><option value='1982' >1982<\/option><option value='1981' >1981<\/option><option value='1980' >1980<\/option><option value='1979' >1979<\/option><option value='1978' >1978<\/option><option value='1977' >1977<\/option><option value='1976' >1976<\/option><option value='1975' >1975<\/option><option value='1974' >1974<\/option><option value='1973' >1973<\/option><option value='1972' >1972<\/option><option value='1971' >1971<\/option><option value='1970' >1970<\/option><option value='1969' >1969<\/option><option value='1968' >1968<\/option><option value='1967' >1967<\/option><option value='1966' >1966<\/option><option value='1965' >1965<\/option><option value='1964' >1964<\/option><option value='1963' >1963<\/option><option value='1962' >1962<\/option><option value='1961' >1961<\/option><option value='1960' >1960<\/option><option value='1959' >1959<\/option><option value='1958' >1958<\/option><option value='1957' >1957<\/option><option value='1956' >1956<\/option><option value='1955' >1955<\/option><option value='1954' >1954<\/option><option value='1953' >1953<\/option><option value='1952' >1952<\/option><option value='1951' >1951<\/option><option value='1950' >1950<\/option><option value='1949' >1949<\/option><option value='1948' >1948<\/option><option value='1947' >1947<\/option><option value='1946' >1946<\/option><option value='1945' >1945<\/option><option value='1944' >1944<\/option><option value='1943' >1943<\/option><option value='1942' >1942<\/option><option value='1941' >1941<\/option><option value='1940' >1940<\/option><option value='1939' >1939<\/option><option value='1938' >1938<\/option><option value='1937' >1937<\/option><option value='1936' >1936<\/option><option value='1935' >1935<\/option><option value='1934' >1934<\/option><option value='1933' >1933<\/option><option value='1932' >1932<\/option><option value='1931' >1931<\/option><option value='1930' >1930<\/option><option value='1929' >1929<\/option><option value='1928' >1928<\/option><option value='1927' >1927<\/option><option value='1926' >1926<\/option><option value='1925' >1925<\/option><option value='1924' >1924<\/option><option value='1923' >1923<\/option><option value='1922' >1922<\/option><option value='1921' >1921<\/option><option value='1920' >1920<\/option><\/select><\/div><\/div><\/div><\/li><li id=\"field_5_17\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full input-wrap col-6 one-row-choices gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_17'>City<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_5_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Pristina' >Pristina<\/option><option value='Prizren' >Prizren<\/option><option value='Peja' >Peja<\/option><option value='Gjakova' >Gjakova<\/option><option value='Mitrovica' >Mitrovica<\/option><option value='Gjilani' >Gjilani<\/option><option value='Ferizaj' >Ferizaj<\/option><option value='Vushtrria' >Vushtrria<\/option><option value='Podujeva' >Podujeva<\/option><option value='Fush\u00eb Kosovo' >Fush\u00eb Kosovo<\/option><option value='Lipjani' >Lipjani<\/option><option value='De\u00e7ani' >De\u00e7ani<\/option><option value='Istogu' >Istogu<\/option><option value='Rahoveci' >Rahoveci<\/option><option value='Drenasi' >Drenasi<\/option><option value='Skenderaj' >Skenderaj<\/option><option value='Ka\u00e7aniku' >Ka\u00e7aniku<\/option><option value='Vitia' >Vitia<\/option><option value='Shtimja' >Shtimja<\/option><option value='Malisheva' >Malisheva<\/option><option value='Klina' >Klina<\/option><option value='Dragashi' >Dragashi<\/option><option value='Obiliqi' >Obiliqi<\/option><option value='Sht\u00ebrpca' >Sht\u00ebrpca<\/option><\/select><\/div><\/li><li id=\"field_5_3\" class=\"gfield gfield--type-text gfield--input-type-text input-wrap gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_3'>Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_5_3' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_4\" class=\"gfield gfield--type-select gfield--input-type-select gf_right_half inputs-holder app-input loan-select gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_4'>How to return the answer<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_5_4' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' >Choose the way<\/option><option value='In writing by post' >In writing by post<\/option><option value='In writing by e-mail' >In writing by e-mail<\/option><option value='By phone' >By phone<\/option><\/select><\/div><\/li><li id=\"field_5_7\" class=\"gfield gfield--type-text gfield--input-type-text input-wrap gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_7'>Your business name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_5_7' type='text' value='' class='medium'    placeholder='Your business name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_13\" class=\"gfield gfield--type-text gfield--input-type-text input-wrap gf_right_half phone_only gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_13'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_5_13' type='text' value='' class='medium' maxlength='12'   placeholder='Phone' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_9\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_9'>Complaint summary<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_9' id='input_5_9' class='textarea medium'    placeholder='Write here' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_10\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_5_10'>Upload document<\/label><div class='gfield_description' id='gfield_description_5_10'>Please attach your document<\/div><div class='ginput_container 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